Connect With Us
We would love to hear from you on our products, website experience, customer service and more. Your comments and suggestions will help us create a brand we all would love.
Write to us:
Call Us (9:00am - 6:00pm): +91 9818141205
Our Corporate Office
Unit No. 101, 1st Floor, K Guru-II Res., Off LT Road, Dharamdas Road, Borivali (West), Mumbai 400092, Maharashtra, India.
The brand 'The Perfect Black' is owned by
MAVROS RETAIL PVT. LTD.
Feel free to send us a message, we aim to reply within 24h.
How can I return an order?
The return period is valid for 7 days after product delivery. Click here to return or read the full policy. Please remember, the products should be unused, unwashed and with their tags intact. They should be present in their original packaging. Also remember that we do not take return for a product that has already been exchanged once
How can I exchange a product?
The exchange period is valid for 15 days after product delivery. Click here to exchange or read the full policy. Please remember, a product exchanged once cannot be returned.
Why do you have no Cash On Delivery service available?
We have consciously not kept Cash on Delivery (COD) service for two primary reasons:
1. High Order Rejection Rate on COD orders in Indian ecommerce market
We are a brand whose entire focus is to pass on maximum value to our loving customers. For us to do that efficiently, it’s vital for us keep the operational costs at its bare minimum. In the current Indian ecommerce market, the rejection rate on COD orders is as high as upto 45%, which means that a brand has to pay shipment charges for an attempt to deliver & then return without making any money on that order. This impacts the operational efficiency and limits a brand’s ability to pass on benefits to their serious & loyal customers.
2. To build a community of trust
When you place a pre-paid order with us, it shows that you have trusted us over so many other brands to deliver a remarkably good product & service experience. This truly means a lot to us and makes us work harder to make you happier. We really wish to create a community of trust and work towards keeping our customers happy.