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We would love to hear from you on our products, website experience, customer service and more. Your comments and suggestions will help us create a brand we all would love.
Write to us: firstname.lastname@example.org
Call Us (9:00am - 6:00pm): +91 9818141205
The brand 'The Perfect Black' is owned by
MAVROS RETAIL PVT. LTD.
Unit No. 111, Shri Gopal Nagar, Gopalpura Byepass, Near Mahesh Nagar Police Station, Jaipur, Rajasthan – 302019
Unit No. 1102, Building No. 3, DB Ozone, Near Dahisar Check Naka, Mira Road East, Off. Western Express Highway, Mumbai (Thane), Maharashtra – 401107
Feel free to send us a message, we aim to reply within 24h.
What is the impact of Covid-19 on my orders?We're now open! According to new govt. guidelines, we're now shipping all products to all zones. While our 'standard free shipping' mode takes 3-5 days or less for delivery currently it may take 3-7 days or more for some orders depending on the availability of our delivery channel partners. We thank you for your patience and support through this complex time and wish for safety of you and your family.
How can I return an order?The return period is valid for 7 days after product delivery. Click here to return or read the full policy. Please remember, the products should be unused, unwashed and with their tags intact. They should be present in their original packaging. Also remember that we do not take return for a product that has already been exchanged once.
How can I exchange a product?The exchange period is valid for 15 days after product delivery. Click here to exchange or read the full policy. Please remember, a product exchanged once cannot be returned.
How can I cancel my order?Just in case you have changed your mind and wish to cancel your order, you can do so by raising a cancelletion request. We can cancel your order till the time products have not been dispatched from our warehouse. Click here to cancel order or read the full policy.
How does the return process work?Your return request once submitted successfully will be queued up. The products will be picked up via our courier partners within 2-5 working days. Please note that the courier service provider is required to check the product for verification. If all verification requirements are met, the product will be taken for return. The verification process includes checking of tags, packaging, checking for use and damage. Once your return is received at our warehouse and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once your returns are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.
When will I receive my refund if I have returned my product?Once your returns are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Due to bank policies, there is often some processing time of about 2-3 working days additional to the standard TAT before a refund is posted.
Why do you have no Cash On Delivery service available?We have consciously not kept Cash on Delivery (COD) service for two primary reasons: 1. High Order Rejection Rate on COD orders in Indian ecommerce market We are a brand whose entire focus is to pass on maximum value to our loving customers. For us to do that efficiently, it’s vital for us keep the operational costs at its bare minimum. In the current Indian ecommerce market, the rejection rate on COD orders is as high as upto 45%, which means that a brand has to pay shipment charges for an attempt to deliver & then return without making any money on that order. This impacts the operational efficiency and limits a brand’s ability to pass on benefits to their serious & loyal customers. 2. To build a community of trust When you place a pre-paid order with us, it shows that you have trusted us over so many other brands to deliver a remarkably good product & service experience. This truly means a lot to us and makes us work harder to make you happier. We really wish to create a community of trust and work towards keeping our customers happy.